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About Us & Why We are
The Best For the Job
The Utility Save UK goal is to help you make savings on all of your energy costs. Time is money and we understand that hunting for the best deals takes an awful lot of time that could be better spent elsewhere!
So let our team scour the market for the very best rates to suit your business needs, negotiate the best prices and take the hassle out of energy for you. All our quotations are free with zero obligation and no hard sales tactics.
Contact us today and see how we can help your business.
Testimonials
Chris arranged all of our electricity and gas rates in next to no time and saved us a small fortune. I certainly wouldn’t look anywhere else in the future. Thank you Utility Save!
Easy to deal with. A really pleasant experience from start to finish. They explained everything without the jargon and saved me a lot of time and money. I would definitely recommend Utility Save UK.
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Complaints Procedure
Here at USUK Consultants Limited TA Utility Save UK, we aim to provide exceptional service.
At each of these three stages, we will endeavour to resolve your concerns within 15 working days.
Step 1
Should you be disappointed, or you are unhappy with the service you have been provided, please get in touch with us at the earliest opportunity so we can look to rectify as soon as possible.
Step 2
If you still remain unhappy with the outcome/resolution initially provided, you can escalate your concerns further to a Resolution Handler.
Step 3
If the Resolution Handler is still unable to resolve your complaint, you have the option to escalate your concerns to the final stage of our complaint process, a Senior Escalated Resolution Handler.
Post
USUK Consultants Ltd TA Utility Save Uk, 15 Olympic Court Boardmans Way, Whitehills Business Park, Blackpool, United Kingdom, FY4 5GU
Eight-week letter
Whatever stage has been reached in the above process eight weeks after we first received your complaint, we shall send you an eight-week letter. Once you have received that letter you are entitled to complain to the Ombudsman, more details as to that step are below.
Deadlock letter
If you chose to reject our decision (whether the original decision or a revised decision) we will send you a deadlock letter. This letter confirms that you have rejected our decision as to your complaint. Once you receive this letter you are entitled to complain to the Ombudsman.
The Ombudsman
If you are a microbusiness you are entitled to take your complaint to the Ombudsman should your complaint not be resolved either a eight weeks after the complaint was first made to us or once you have received a deadlock letter from us, whichever is sooner.
The Ombudsman is an independent body that decides the outcome of disputes between us and our microbusiness customers. There is no charge to you for the Ombudsman’s services.
If you accept the Dispute Resolution Ombudsman’s decision we must then honour that decision. You are not though bound to accept the Dispute Resolution Ombudsman’s decision and instead may choose to take other action such as litigation.
The Ombudsman’s contact details:
Email: info@disputeresolutionombudsman.org (emails are responded to within five working days)
Telephone: 0333 241 3209 (Monday to Friday: 9am to 5pm Weekends: Closed)
Post: Dispute Resolution Ombudsman, Premier House, First Floor, 1-5 Argyle Way, Stevenage, SG1 2AD
Website: disputeresolutionombudsman.org
The Citizens Advice Bureau
If you need independent and practical advice you can also contact the Citizens Advice Bureau. This service gives you free, confidential and impartial advice.
Website: www.citizensadvice.org.uk